At USI, it is important that we have the right means of communicating with our parents whether it is informing you of your child's academic progress, lateness or absence, event updates at the school or school announcements. We like to ensure that we can communicate in the most effective channel possible.

General Contact Details

General Enquiries and Main Reception:
reception@unitedschool.qa
+974 4404 8301

Early Years Reception:
eyfsreception@unitedschool.qa
+974 4404 8300

If you would like to contact our Principal, Ian Temple, please email principal@unitedschool.qa

Informing us of Lateness or Absences

At USI, our expectation is that attendance will not fall below 95% in order for students to take full advantage of the educational opportunities available to them.

Requests for absence during term time should only be made if necessary and are not automatically authorised. Permission should be sought in writing from the Head of School or Executive Principal.

Daily absence or lateness should be reported to reception@unitedschool.qa (for Primary and Secondary), or eyfsreception@unitedschool.qa (for children in FS1 & FS2), who will then notify the appropriate Head of School.

Admissions

For all admissions-related queries, for both existing USI parents and prospective parents, please use the following contact details:

Email: admissions@unitedschool.qa
Tel:
 +974 7018 7357 / +974 3162 5449

Working Hours: Sunday to Thursday, 7am to 3pm

If you are not a current USI parent and wish to find out more about the school and the admissions process, you can submit an online enquiry, or visit our Admissions Process page.

Finance Department

For all finance-related queries, please email invoices@unitedschool.qa

Early Years and Primary School - Communicating with Teachers

If a parent wishes to contact their child's teacher with a specific question, or one related to your child’s progress, we request that you do this by email directly to the relevant teacher. Your teacher will email you with their contact details when your child first joins USI, but if you are unsure of the teacher's email address, the format is always the following:

first name.last name@unitedschool.qa - for example: simone.dean@unitedschool.qa

Wherever possible staff will try to reply to all queries within 24 hours during the working week.

TAPESTRY

For parents with children in Early Years and Primary School, we use Tapestry as our online learning journal. This is a place where learning is documented and news and updates are communicated.

Tapestry allows you to login with a secure username and password so you can view all your children’s observations, photographs and videos. You can like and comment on observations that we add for your child and it’s also possible for you to add your own observations. Your comments and own observations will allow us to find out about which activities your child really enjoyed and the learning they get up to at home.

It’s also possible for you to be notified via email either immediately, daily or weekly if there are new entries for you to view.

We use the Memos feature to share news and updates about your children with you. There will be class updates and reminders as well as weekly updates from the Head of Early Years. It is important that you take time to read these.

All data that is entered to Tapestry is stored securely on their servers. If you are interested in finding out more information about this, you can go to https://tapestry.info/security. We will ask you to complete a Tapestry specific consent form when you arrive on your child’s first school day.

Once we have set you up with an account you will be able to login using any web browser from tapestryjournal.com or by downloading the Tapestry app from the Play or App store.

We will set you up using your email address and once this has been done, you will receive an activation email from which you can set up your own password to login with. You will also be asked to set up a 4-digit PIN which you can use on the Tapestry app to quickly log back in once you’ve initially logged in. Do remember to keep an eye out on your spam/junk folders for this email.

Secondary School - Communicating with Teachers

If a parent wishes to contact a teacher with a subject specific question, or one related to your child’s progress, we request that you do this by email directly to the relevant teacher.

For all pastoral or general enquiries, in the first instance, please contact your child’s form tutor.

In each case, staff emails are always in this format:
first name.last name@unitedschool.qa - for example: chantelle.thomasson@unitedschool.qa

Wherever possible staff will try to reply to all queries within 24 hours during the working week.

In the event that a student wishes to contact a teacher to ask a question related to their work, this should be done through the chat function in Microsoft Teams. This area is exclusively for teacher and student communication. We request for parents to use email as mentioned above.

Concerns & Complaints Procedure

As an outstanding school, it is critical that we deliver quality teaching in a safe environment for our students. However, if there is anything that hasn't met your expectations - please refer to our Concerns and Complaints Policyon our website to raise any issues with the school.